CUSTOMER CARE

We accept payment with major credit cards through our secure shopping cart as well as PayPal.

We do not accept personal checks, money orders, or direct bank transfers.

Orders will not be started until payment is received.

We ship worldwide.

Most all of our items are shipped with USPS priority mail unless otherwise stated. Please contact us if you prefer first class shipping or express mail. Items will ship out within 2 – 3 business days unless they are made to order. This information will always be included in the product description.

Our shop is based out of Austin and Sweden, so some of our European products will ship out from Sweden and Estonia. If any item within your purchase ships from outside of the Unites States, it will be included in the product(s) description.

When items ship internationally, we cannot guarantee they will make it within the USPS time guidelines. On rare occasions, customs may hold your package for an undetermined amount of time. We sadly have no control over this.

We will not be held responsible for any items that are lost or stolen. Please add insurance to your package to cover any issues.

Falsifying shipping documents is illegal, so please do not ask us to mark your shipment at a lower value or as a gift.

Any customs taxes/fees/duties upon delivery are the responsibility of the buyer.

We want every customer that shops with us to be happy with their purchases. However, with the nature of our shop, we must enforce rather strict return policies.

Returns and exchanges will be made on an individual basis. Please make sure you contact us prior to any return or exchange. If your item qualifies, it must be returned within 10 days of receipt in the original condition it was sent in. The buyer is responsible for any return shipping fees. We suggest adding tracking to your return package to ensure its safe arrival. We will not accept returns on apothecary items, sale items, swimwear, lingerie or any item that is custom made to your specific measurements.

The buyer can return an item in exchange for a different size. However, the shipping costs are the responsibility of the buyer.

Still have a question for us? Send your inquiry to info@sistersoftheblackmoon.com and one of our members will get back to you as soon as possible.